We have an IMPORTANT and very EXCITING announcement!

Dear doctors,

As part of our commitment to continually improve service to our valued clients, we have chosen FedEx as our primary carrier for shipping, effective November 1, 2006. After considering other transportation providers, we determined that FedEx shares our commitment to providing superior quality, reliability and value to our customers. Please note that Great Smiles is one of very few dental labs offering FedEx services.

 As an added benefit you can be notified via e-mail when a package has been shipped to you from Great Smiles. If this service interests you, please contact me with your e-mail address.

When shipping, please use the “Bill Recipient” option; mark it as 1 pound, and route your shipments using our FedEx account .

We are asking that you only use our FedEx account number when choosing the “Bill Recipient” option. If you use your own account number, or one is not used, you will be billed for that shipment. Therefore, it is important to please, follow those guidelines.

 Here’s what this means to you:

• One Web site at fedex.com for fast, convenient access to the extensive array of FedEx shipping services and supplies.

• One toll free customer service number, 1.800.GoFedEx (1.800.463.3339), for answers to shipping questions and help with tracking.

• Access to en route status-tracking information on every package.

FedEx has long been recognized for its superiority in the shipping industry. Now, Great Smiles has decided to extend this superior service to you, our clients. We are very proud and happy to offer these superior benefits and services to you.

Sincerely, GREAT SMILES, INC.

FedEx